| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any problems with the glass inside? For instance, does it have steam or go foggy?
A: Usually, we use 5mm+12A+5mm double glass. You can rest assured, our double glass is professionally made, ensuring no steam or fogginess between the double glass
Q2: Do all these doors and windows come with frames to mount on walls?
A:Yes, all the doors and windows include frames. Installing them on walls is perfectly fine.
Q3: What if the glass breaks for no reason? I'm afraid the rest will also break.'m afraid the rest will be broken
The glass would only break if it suffers from an impact force; it won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass because
a sliding door looks unattractive with single glass. There is a wide space for glass, and using single glass would require filling it with so much silicon.
5mm double glass is safer than 6mm single glass.
5mm double glass is also more soundproof than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but only on one side. The other side must use glass silicon because double rubber isn't strong enough and can fall off easier.
Q6: What is the difference between the 90-degree and 45-degree connecting?
A: There are two types of corner connections: 90 degrees and 45 degrees. The 90-degree window is connected by screws, while the 45-degree window is assembled with a corner brace. The 45-degree corner connecting window is a new style that is easy to overhaul.
Q7: Do you know what the U-Value is?
A: Yes, it simply means that for every degree of temperature difference between a hotter and a colder air space, the heat energy transferred per sq.m to the colder air space is measured. For instance, if your house has a ceiling area of 100 sq.m and the temperature difference is 30 degrees, and you consume 6000W, then the U-Value is calculated as 6000W/100M*30K=2W/(M*K).
Q8: What type of fly screens can you supply?
A: We offer three styles of fly screens: up and down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. All our fly screens are made of steel material, specifically 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's hard to say definitively which is better. Each has its advantages. PVC is more economical, while aluminum offers better hardness and security.
Q10: What kinds of packing do you have?
A: We offer three types of packaging to ensure the utmost protection and efficiency for your goods. These include: 1) Bubble bag, 2) Bubble bag + wooden frame, and 3) Bubble bag + wooden case. For full container loads, we recommend the bubble bag option as it maximizes space and allows for more goods in the same container. Typically, our standard packing is bubble bag + wooden frame. The most secure packaging is bubble bag + wooden case, ideal for bulk cargo and shipments to developed countries such as the USA, Australia, and various European nations that have special requirements. This option offers superior protection for the goods.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum window and door systems, which include profiles, hardware, accessories, and glass. Additionally, we offer finished products that are ready for immediate installation.
Q: How can I get my price from you?
A: Pricing is based on the buyer's specific requirements. To provide an accurate quote, please supply the following information:
1) CAD drawings or window & door schedules detailing dimensions, quantities, and types.
2) Preferred frame color.
3) Type and thickness of glass (single, double, laminated, etc.) and color preferences (clear, tinted, reflective, Low-E, with or without Argon).
Q: What kind of service do you provide?
A: We offer both engineering and supervisory services to guide the installation of our windows and doors, ensuring that everything is set up correctly and efficiently.
Q: Are your products certificated?
A: Absolutely! Our products adhere to construction standards and can be tested and certified upon request to meet your specific requirements.
Q: What are your payment terms?
A: Typically, we require a 50% deposit via T/T, with the remaining balance due before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory based on the specific dimensions of the windows/doors, ensuring their safety during transportation and simplifying installation for the buyer. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty that covers frame color stability and proper hardware and accessory function under normal use. For German hardware, the warranty extends to 10 years. Should any quality issues arise, we will provide replacements via international courier. If in stock, replacement parts will be shipped immediately; otherwise, delivery times depend on material availability, typically requiring 15-20 days.
Q: What is your delivery time?
A: Delivery typically occurs within 15-30 days after receiving the deposit and confirming the drawings & PI. Special orders may require additional discussion with the supplier.
Special orders need to be discussed with the supplier.
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