| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside? Is there any steam or fogging?
A: Typically, we use 5mm+12A + 5mm double glazing. Rest assured, our double glass is professionally manufactured, eliminating any steam or fogging between the panes.ble glass
Q2: Do all these doors and windows come with frames to mount on walls?
A: Yes, all the doors and windows include frames. Installing them on walls is perfectly fine.
Q3: What if the glass breaks for no apparent reason? I'm concerned the rest will break too.'m afraid the rest will be broken
The glass would only break due to an impact force; it won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It's better to use 5mm double glass because:
– Sliding doors are aesthetically unpleasing with single glass. With single glass, we'd need to fill extra space with silicone, which isn't ideal.
– 5mm double glass is safer than 6mm single glass.
– 5mm double glass offers better soundproofing than single glass.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but only on one side. The other side must use glass silicone because double rubber isn't strong enough and is more likely to fall off.
Q6: What is the difference between 90-degree and 45-degree connectors?
A: The 90-degree window is connected by screws, while the 45-degree window is assembled with a corner brace. The 45-degree corner connecting window is a new style that's easier to overhaul.
Q7: Do you know what a U-Value is?
Yes, it measures the heat transfer per square meter for each degree of temperature difference between a hotter air space and a colder air space. For example, if your house has a ceiling area of 100 sq.m, with a temperature difference of 30 degrees, requiring 6000W of energy, the U-Value would be 6000W / (100M * 30K) = 2W/(M*K).
Q8: What types of fly screens do you supply?
We offer three styles of fly screens: up-and-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. Made of 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's difficult to say one is definitively better. Each has its advantages: PVC is more economical, while aluminum offers superior hardness and security.
Q10: What kinds of packing do you have?
A: We offer three types of packing to ensure the utmost protection and efficiency: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container loads, we recommend using bubble bags as they save space, maximizing the number of goods in a single container. Generally, the standard packing includes a bubble bag with a wooden frame. However, for bulk cargo or shipments to developed countries like the USA, Australia, and various European nations, a bubble bag with a wooden case is advised due to their stringent requirements and the superior protection it offers.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum window and door systems. This includes profiles, hardware, accessories, and glass, as well as fully finished products ready for immediate installation.
Q: How can I get my price from you?
A: Pricing is contingent on the buyer's specific requirements. To ensure an accurate quote, please provide the following information:
1) CAD drawings or a window & door schedule that outlines the dimensions, quantities, and types of windows and doors.
2) Desired frame color.
3) Type and thickness of glass (single, double, laminated, or others) and the preferred color (clear, tinted, reflective, Low-E, with Argon or without).
Q: What kind of service do you provide?
A: We offer full engineering services as well as supervision to guide the installation of our windows and doors, ensuring everything is set up to perfection.
Q: Are your products certificated?
A: Yes! Our products meet construction standards and can be further tested and certified upon request to meet specific requirements.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the remaining balance payable before delivery. Cash payments are also acceptable.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory based on the window and door dimensions to ensure safe transportation and easy installation. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty, covering frame durability, hardware, and accessory functionality under proper operation. Additionally, we provide a 10-year warranty for German hardware. If any quality issues arise, we will ship replacement parts via international courier. Immediate delivery is available for in-stock items, whereas non-stock items typically require 15-20 days depending on material availability.
Q: What is your delivery time?
A: Standard delivery time is 15-30 days after receiving the deposit and confirmation of drawings and PI. Special orders require discussion with the supplier.
Special orders need to be discussed with the supplier.
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