| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1:Are there any problems with the glass inside ?Having steam or going foggy ?
A: Usually .we use 5mm+12A+5mm double glass. You can take easy ,Our double glass is made professionally ,no steam or going foggy between the double glass
Q2: All these doors and windows come with frames to mount on walls ?
A: Yes,all the doors &windows include frames ,Installing the windows and doors on wall is OK
Q3: The glass is broken with no reason ,I'm afraid the rest will be broken
The glass would be broken only because suffering from the impact force ,but if won't break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A; It is better to use 5mm double glass because
Sliding door looks ugly with single glass There is a wide space for glass if you use single glass we will fill so much silicon in it
5mm double glass is safer than 6mm single glass
5mm double glass is more soundproof than single glass
Q5, Can you use rubber instead of glass silicon ?
A: Yes ,but it just can be one side ,the other side has to be glass silicon,Because it is not strong enough to use double rubber. And it is easier to fall off than the glass silicon
Q6: What is the difference between the 90 degree and 45 degree connecting ?
A: There are 90 degree and 45 degree corner connecting 90 degree window is connected by screw. And we assemble the 45 degree window by corner brace ,The 45 degree corner connecting window is new style which is easy to overhaul .
Q7: Do you know what is U-Value ?
Yes ,it simply means that every degree of temperature difference between a hotter air space and a colder air space ,the heat energy will transfer per sq.m to the colder air space .For example ,let say your house has a ceiling area of 100 sq.m ,the difference in temp is 30 deg, and amount of watts you pay for consume is 6000w,Then the U-value is 6000W/100M*30K=2W/(M*K)
Q8,What type of fly screen you could supply ?
We have three styles of fly screen ,One is up and down style for casement window ,one is sliding style for sliding window and door . and the last one is swing style for casement door ,Besides the fly screen is made of steel material ,namely 304# stainess steel mosquito net
Q9, PVC and aluminum which is better
A:It's hard to simply say one is better .Each one has its advantages ,PVC is good at and more economic ,Aluminum is better in hardness and security .
Q10 What kinds of packing do you have ?
A: We offer three types of packaging to ensure the utmost safety and efficiency: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container loads, we recommend using bubble bags to maximize space and accommodate more goods. Typically, the packing configuration is bubble bag with wooden frame. For certain scenarios, such as bulk cargo or shipments to developed countries like the USA, Australia, and various European nations, wooden case packing is preferred due to its superior protective qualities meeting specific requirements.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum window and door systems, which include profiles, hardware, accessories, and glass. Additionally, we supply finished products that are ready for immediate installation.
Q: How can I get my price from you?
A: Pricing is tailored to each buyer's specific requirements. Please provide the following information to help us generate an accurate quote for you.
1) CAD drawings or a window & door schedule indicating dimensions, quantities, and types;
2) Desired frame color;
3) Type and thickness of glass (single, double, laminated, etc.) and its color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer both engineering and supervisory services to guide the installation of our windows and doors to ensure a seamless and efficient process.
Q: Are your products certificated?
A: Yes, our products comply with construction standards and can be tested and certified upon request to meet specific regulatory requirements.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the remaining balance due before delivery. We also accept cash payments.
Q: Do your windows come with the glass installed?
A: Yes, we pre-install the glass at our factory based on the specified dimensions of the windows/doors to ensure safe transportation and easy installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty that covers frame durability (no fading or peeling) and proper functioning of hardware and accessories under correct usage. German hardware comes with a 10-year warranty. If a quality issue arises, we will provide replacement parts via international courier. For immediate needs, in-stock parts will be shipped right away; otherwise, replacement timing depends on material availability, typically taking 15-20 days.
Q: What is your delivery time?
A: Delivery usually takes 15-30 days after receiving the deposit and confirming the drawings and PI.
Special orders may require further discussion with the supplier.
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