| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any problems with the glass inside? Having steam or going foggy?
A: Usually, we use 5mm+12A+5mm double glass. Rest assured, our double glass is professionally crafted to prevent steam or fogging between the panes.ble glass
Q2: Do all these doors and windows come with frames to mount on walls?
A: Yes, all the doors and windows include frames, making them ready for wall installation.
Q3: The glass broke without any apparent reason. I'm afraid the rest will break too.'m afraid the rest will be broken
The glass usually breaks only due to impact forces. It won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass.
Sliding doors look unattractive with single glass. There's a wide space for glass, and using single glass would require excessive silicon filling.
5mm double glass is safer than 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but only on one side. The other side must use glass silicon because double rubber isn't strong enough and can fall off more easily.
Q6: What is the difference between the 90 degree and 45 degree connecting?
A: There are 90-degree and 45-degree corner connections. A 90-degree window is connected by screws, while a 45-degree window uses a corner brace. The 45-degree connection is a new style that's easier to overhaul.
Q7: Do you know what is U-Value?
A: Yes, it measures the heat transfer per square meter between two air spaces with different temperatures. For example, if your house has a ceiling area of 100 sq.m, a temperature difference of 30 degrees, and energy consumption of 6000W, the U-Value is 2W/(M*K).
Q8: What types of fly screens do you supply?
A: We offer three styles of fly screens: up-and-down for casement windows, sliding for sliding windows and doors, and swing for casement doors. They are made from 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's hard to say one is better than the other. Each has its advantages: PVC is more economical, while aluminum offers better hardness and security.
Q10: What kinds of packing do you have?
A: We provide three types of packaging: bubble bag; bubble bag + wooden frame; and bubble bag + wooden case. For full container shipments, we recommend using only the bubble bag, as it saves space and accommodates more goods. Typically, our packing is bubble bag + wooden frame. However, the best protection is offered by bubble bag + wooden case, which is required for bulk cargo and certain countries like the USA, Australia, and some in Europe due to special regulations. This method ensures the highest level of protection for your goods.
Q: What is your main product?
A: We specialize in aluminum windows and doors systems, providing profiles, hardware, accessories, and glass. Additionally, we offer finished products ready for installation.
Q: How can I get my price from you?
A: Pricing is based on the buyer's specific requirements. Please provide the following information to help us quote an exact price for you:
1) CAD drawings or window & door schedule showing dimensions, quantity, and types of windows and doors needed.
2) Preferred frame color.
3) Type, thickness, and color of glass (single, double, laminated, clear, tinted, reflective, Low-E, etc.), and whether it includes Argon.
Q: What kind of service do you provide?
A: We offer comprehensive engineering services and supervisory services to guide the installation of our windows and doors.
Q: Are your products certificated?
A: Absolutely! Our products meet construction standards and can be tested and certified upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the balance paid before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at the factory based on the dimensions of the windows/doors to ensure safe transportation and easy installation by the buyer. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame durability, hardware, and accessories under proper usage. German hardware comes with a 10-year warranty. For any quality issues, we provide replacement parts via international courier. If parts are in stock, they are shipped immediately; otherwise, the typical ordering time is 15-20 days.
Q: What is your delivery time?
A: Delivery takes 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders need to be discussed with the supplier.
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