| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass, such as steam or fogging?
A: Generally, we utilize 5mm+12mm+5mm double glass.Rest assured, our professionally crafted double glass eliminates steam or fogging between the panes.
Q2: Do all these doors and windows come with frames for wall mounting?
A:Yes, all our doors and windows include frames. Wall installation is straightforward.
Q3: If one glass pane breaks without apparent reason, will the others break too? I'm afraid the rest will be broken.
Glass usually breaks only due to impact force; it won't shatter on its own.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is advisable to use 5mm double glass.
Sliding doors look unappealing with single glass, requiring excessive silicone to fill gaps. Additionally, 5mm double glass is safer and more soundproof.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but only on one side. The other side must use glass silicone, as double rubber is not secure and may fall off.
Q6: What is the difference between 90-degree and 45-degree connections?
A: The 90-degree window is connected with screws, while the 45-degree window uses a corner brace for a stylish, easy-to-overhaul design.
Q7: Do you know what a U-Value is?
A: U-Value measures the heat transfer per square meter per degree of temperature difference between a warmer and colder space. For example, with a 100 sq.m ceiling area and a 30-degree temperature difference, consuming 6000 watts, the U-Value is 6000W/100M*30K = 2W/(M*K).
Q8: What types of fly screens can you supply?
We offer three styles of fly screens: up-and-down for casement windows, sliding for sliding windows and doors, and swing for casement doors. Made from 304# stainless steel, our screens ensure durability.
Q9: Which is better, PVC or aluminum?
A:Each material has its merits. PVC is cost-effective and efficient, while aluminum excels in hardness and security.
Q10: What kinds of packing options do you offer?
A: We offer three impeccable packing options to ensure the utmost protection of your products: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container loads, we recommend using just the bubble bag to maximize space efficiency and accommodate more goods. Typically, we package products in bubble bag plus wooden frame. For those requiring the highest level of protection, especially in bulk cargo and destinations like the USA, Australia, and certain European countries, the bubble bag with wooden case is ideal due to their stringent requirements, ensuring unparalleled safety for your valuable items.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum window and door systems, which include profiles, hardware, accessories, and glass. Our offerings range from individual components to fully assembled products ready for installation.
Q: How can I get my price from you?
A: Pricing is tailored to your specific requirements. Please provide the following details to receive an accurate quote:
1) CAD drawing or window & door schedule detailing dimensions, quantity, and types of windows and doors;
2) Desired frame color;
3) Specifications of the glass, including thickness (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), and whether Argon filling is required.
Q: What kind of service do you provide?
A: We offer top-notch engineering and supervisory services to guide the installation of our windows and doors, ensuring flawless execution.
Q: Are your products certificated?
A: Yes, our products meet construction standards and can be tested and certified upon request to ensure compliance and quality.
Q: What are your payment terms?
A: Our standard payment terms are 50% of the total amount via T/T as a deposit, with the balance due before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: We pre-install glass at our factory based on the dimensions of windows and doors to ensure safe transportation and ease of installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We provide a 3-year quality warranty covering frame color stability, hardware, and accessory functionality under correct usage. German hardware comes with a 10-year warranty. For quality issues, we offer replacement parts via international courier. If parts are in stock, they will be sent immediately; otherwise, the lead time for ordering materials is typically 15-20 days.
Q: What is your delivery time?
A: Our delivery timeline is 15-30 days after receiving the deposit and confirming the drawing & PI.
A: Special orders can be discussed directly with the supplier to accommodate unique requirements.
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