| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any problems with the glass inside? Having steam or going foggy?
A: Usually, we use 5mm+12A + 5mm double glass. Rest assured, our double glass is professionally made, ensuring no steam or fogging between the doubleble glass.
Q2: Do all these doors and windows come with frames to mount on walls?
A: Yes, all the doors and windows include frames. Installing the windows and doors on the wall is perfectly fine.
Q3: The glass broke without any reason. I'm afraid the rest will break too.'m afraid the rest will be broken.
The glass usually breaks only due to impact force; it won't break by itself.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass because
sliding doors look unappealing with single glass. A wide gap for single glass requires extensive silicon filling, making 5mm double glass a safer and more aesthetically pleasing option.
5mm double glass is safer than 6mm single glass.
5mm double glass offers better soundproofing than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but it can only be on one side. The other side must have glass silicon for strength, as double rubber is not strong enough and is more prone to falling off.
Q6: What is the difference between 90-degree and 45-degree connecting?
A: There are two types of corner connections: 90-degree and 45-degree. The 90-degree window is connected by screws, while the 45-degree window is assembled with a corner brace. The 45-degree connection is a new style that is easier to overhaul.
Q7: Do you know what U-Value is?
A: Yes, it means that for every degree of temperature difference between a hotter air space and a colder air space, the heat energy transfers per sq.m to the colder space. For example, if your house has a ceiling area of 100 sq.m, a temperature difference of 30 degrees, and you consume 6000W, the U-value is 6000W/100M*30K = 2W/(M*K).
Q8: What type of fly screen can you supply?
A: We offer three styles of fly screens: up-and-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. These screens are made of steel, specifically 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's hard to say one is better. Each has its advantages. PVC is more economical, while aluminum offers better hardness and security.
Q10: What kinds of packing do you offer?
A: We offer three meticulous packing options to ensure the safety of your products: bubble bag, bubble bag + wooden frame, and bubble bag + wooden case. For full container loads, we recommend using just the bubble bag to maximize space efficiency and accommodate more goods. Generally, our standard packing is bubble bag + wooden frame. For those requiring the best protection, particularly for bulk cargo and clients in the USA, Australia, and parts of Europe, we advise the bubble bag + wooden case, meeting specific requirements and offering superior protection.
Q: What is your main product?
A: We specialize in supplying comprehensive aluminum window and door systems, including profiles, hardware, accessories, and glass. We also provide fully assembled, ready-to-install finished products.
Q: How can I get my price from you?
A: Pricing is tailored to the buyer's detailed requirements. Please provide the following information to help us give you an accurate quote:
1) CAD drawing / window & door schedule indicating dimensions, quantity, and types;
2) Preferred frame color;
3) Type and thickness of glass (single, double, laminated, etc.) and desired color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer engineering services and on-site supervision to guide the installation of our windows and doors.
Q: Are your products certificated?
A: Absolutely! Our products adhere to construction standards, and we can ensure they are tested and certified as per your requirements.
Q: What are your payment terms?
A: Typically, we require a 50% deposit via T/T, with the balance due before delivery. We also accept cash payments.
Q: Do your windows come with the glass installed?
A: Yes, we pre-install the glass at our factory to ensure safe transportation and ease of installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We provide a 3-year quality warranty covering frame durability, hardware, and accessory functionality under proper use, plus a 10-year warranty for German hardware. If there are quality issues, we offer replacement parts via international courier. Immediate replacements are available from stock, while non-stocked items typically take 15-20 days to order.
Q: What is your delivery time?
A: Standard delivery time is 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders should be discussed directly with the supplier.
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