| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside? Does it develop steam or fog up?
A: Typically, we utilize 5mm +12A + 5mm double glass. Rest assured, our double glass is professionally made, ensuring no steam or fogging between the double glass.
Q2: Do all these doors and windows come with frames for wall mounting?
A: Yes, all the doors and windows include frames. Installing them on walls is perfectly fine.
Q3: The glass broke for no apparent reason. Will the rest be at risk of breaking?'m concerned the remaining glass might break.
The glass will only break if subjected to impact force. It won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is preferable to use 5mm double glass because
a sliding door looks unattractive with single glass. The space for the glass is wide, and using single glass will require a lot of silicon filler.
5mm double glass is safer than 6mm single glass.
5mm double glass also offers better soundproofing than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but only on one side. The other side must be glass silicon because double rubber is not strong enough and is more prone to falling off.
Q6: What is the difference between 90-degree and 45-degree connecting?
A: The 90-degree window is connected by screws, while the 45-degree window uses a corner brace. The 45-degree corner is a new style that is easier to overhaul.
Q7: What is U-Value?
A: U-Value is a measure of heat transfer. For every degree difference between a hotter and a colder air space, it indicates how much heat energy is transferred per square meter to the colder space. For instance, if your house ceiling area is 100 sq.m with a 30-degree temperature difference and the energy consumed is 6000W, the U-value is 2W/(M*K).
Q8: What types of fly screens do you supply?
A: We offer three styles: up-and-down for casement windows, sliding for sliding windows and doors, and swing for casement doors. All screens are made from 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's difficult to say categorically. Each has its advantages. PVC is cost-effective, while aluminum offers better hardness and security.
Q10: What kinds of packaging do you offer?
A: We offer three types of packaging: bubble bag, bubble bag with a wooden frame, and bubble bag with a wooden case. For full container loads, we recommend using bubble bags to maximize space and accommodate more goods. Typically, we use bubble bags with wooden frames. The most secure option is bubble bags with wooden cases, especially for bulk cargo and shipments to countries like the USA, Australia, and certain European nations, where special requirements necessitate wooden case packaging to ensure optimal protection.
Q: What is your main product?
A: We provide comprehensive aluminum windows and doors systems, including profiles, hardware, accessories, and glass. Additionally, we offer fully finished products ready for installation.
Q: How can I get my price from you?
A: Pricing is based on the buyer's specific requirements. Please provide the following information to help us quote an accurate price for you.
1) CAD drawing/window & door schedule showing the dimensions, quantities, and types of windows & doors;
2) Frame color;
3) Type of glass and thickness (single, double, laminated, or others) along with color (clear, tinted, reflective, Low-E, or others) and whether it includes Argon.
Q: What kind of service do you provide?
A: We offer engineering services and supervision to guide the installation of our windows and doors.
Q: Are your products certified?
A: Yes, our products meet construction standards. We can also have our products tested and certified if required.
Q: What are your payment terms?
A: Typically, a 50% deposit by T/T is required, with the balance payable before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: We pre-install glass at the factory based on window/door dimensions to ensure safe transportation and ease of installation. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering the frame (no fading or peeling) and proper functioning of hardware and accessories under correct operation. German hardware comes with a 10-year warranty. For quality issues, we provide replacements via international courier. Replacement parts are delivered immediately if in stock; otherwise, the lead time depends on material availability, usually 15-20 days.
Q: What is your delivery time?
A: Delivery time is typically 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders need to be discussed with the supplier.
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