| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside, such as steam or fogging?
A: Typically, we use 5mm+12A+5mm double glass. Rest assured, our double glass is meticulously manufactured to prevent steam or fogging between the double glass.
Q2: Do all these doors and windows come with frames for wall mounting?
A: Yes, all the doors and windows come with frames. Installing them on walls is perfectly fine.
Q3: What if the glass breaks for no apparent reason?'m worried the rest will also break.
A: The glass would only break due to an impact. It won't break by itself.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass because
sliding doors look unattractive with single glass. The wider space for single glass requires a lot of silicon, making it less appealing.
5mm double glass is safer and more soundproof than 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but rubber can only be used on one side. The other side must use glass silicon for strength and durability. Double rubber is prone to falling off.
Q6: What is the difference between 90-degree and 45-degree connections?
A: 90-degree connections are secured by screws, while 45-degree connections use a corner brace. The 45-degree style is newer and easier to overhaul.
Q7: What is the U-Value?
A: U-Value indicates the heat transfer rate per square meter for every degree difference in temperature. For example, if your house has a ceiling area of 100 sq.m, a 30-degree temperature difference, and 6000W energy consumption, the U-value is 6000W/100M*30K=2W/(M*K).
Q8: What types of fly screens do you supply?
A: We offer three styles: up-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. All fly screens are made of 304# stainless steel mosquito nets.
Q9: Which is better, PVC or aluminum?
A: It's challenging to declare a clear winner. PVC is more economical, while aluminum excels in hardness and security.
Q10: What types of packing do you offer?
A: We offer three sophisticated packing options: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container loads, we recommend bubble bags to maximize space and accommodate more goods. Typically, we use a bubble bag with a wooden frame, but the most protective option is a bubble bag with a wooden case. Especially for bulk cargo or shipments to developed countries like the USA, Australia, and some European nations, wooden case packing is preferred due to stringent requirements and excellent protection.
Q: What are your main products?
A: We specialize in supplying a comprehensive aluminum window and door system, which includes profiles, hardware, accessories, and glass. We also provide finished products ready for immediate installation.
Q: How can I obtain a price quote from you?
A: Our pricing is tailored to each buyer's specific needs. Therefore, please provide the following information to help us offer an accurate quote.
1) CAD drawings and window & door schedules indicating dimensions, quantities, and types.
2) Desired frame color.
3) Specifications for the type of glass, its thickness (single, double, laminated, etc.), and color (clear, tinted, reflective, Low-E, etc.), including whether it is with or without Argon gas.
Q: What kind of services do you provide?
A: We offer comprehensive engineering and supervisory services to guide the installation of our windows and doors, ensuring a seamless setup.
Q: Are your products certified?
A: Absolutely! Our products meet construction standards, and we can also arrange for testing and certification upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the balance payable before delivery. We also accept cash payments.
Q: Do your windows come with the glass installed?
A: Yes, we pre-install the glass at our factory based on the window/door dimensions to ensure safe transportation and easy installation. For larger products, on-site glazing is recommended.
Q: What is your warranty, and how do you handle problems?
A: We offer a 3-year quality warranty covering frame color stability and hardware functionality under correct usage. For German hardware, we provide a 10-year warranty. In case of quality issues, we will ship replacement parts via international courier. Available parts will be delivered immediately; otherwise, the delivery time depends on material ordering, usually taking 15-20 days.
Q: What is your delivery time?
A: Our delivery time ranges from 15-30 days after receiving the deposit and confirming the drawing and PI. Special orders require further discussion with the supplier.
Special orders need to be discussed with the supplier.
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