| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside, such as steam or fogging?
A: Typically, we use 5mm+12A+5mm double glass. Rest assured, our double glass is manufactured professionally, ensuring no steam or fogging between the double glass.ble glass
Q2: Do all these doors and windows come with frames for wall mounting?
A: Yes, all the doors and windows include frames. Installing them on walls is perfectly fine.
Q3: If one glass pane breaks for no reason, should I worry about the others breaking?'m afraid the rest will be broken
The glass would only break due to impact force, but it won't break by itself.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass because it looks more aesthetically pleasing. Using single glass requires filling a lot of silicone, which looks unattractive.
Sliding doors look unattractive with single glass. There's a wide space for glass, and using single glass means we will need to fill it with a lot of silicone.
5mm double glass is safer than 6mm single glass.
5mm double glass provides better soundproofing than single glass.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but rubber can only be used on one side. The other side must be glass silicone because rubber isn't strong enough and is easier to fall off compared to glass silicone.
Q6: What is the difference between 90-degree and 45-degree connections?
A: We offer 90-degree and 45-degree corner connections. The 90-degree windows are connected by screws, while the 45-degree windows are assembled using corner braces. The 45-degree corner connection is a new style that is easier to overhaul.
Q7: Do you know what U-Value is?
A: Yes, it simply indicates the amount of heat energy transferred per square meter for every degree of temperature difference between a hotter and a colder air space. For example, if your house has a ceiling area of 100 sq.m, a temperature difference of 30 degrees, and you consume 6000W, then the U-Value is 6000W/(100M*30K)=2W/(M*K).
Q8: What types of fly screens do you supply?
A: We offer three styles of fly screens. One is the up-and-down style for casement windows, another is the sliding style for sliding windows and doors, and the last one is the swing style for casement doors. Additionally, our fly screens are made of 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's hard to say definitively which is better. Each has its advantages. PVC is more economical, while aluminum offers better hardness and security.
Q10: What kinds of packing do you offer?
A: We offer three distinct packing options to meet your needs: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full containers, we recommend using bubble bags alone to maximize space and accommodate more goods. Typically, our standard packing is the bubble bag with a wooden frame. The most protective option is the bubble bag with a wooden case, ideal for bulk cargo and countries like the USA, Australia, and various European nations due to specific requirements. This method ensures optimal protection of the goods.
Q: What is your main product?
A: We specialize in supplying comprehensive aluminum windows and doors systems, which include profiles, hardware, accessories, and glass. Additionally, we provide finished products that are ready for immediate installation.
Q: How can I get my price from you?
A: Our pricing is determined based on the buyer's specific requirements. Kindly provide the following information to help us quote an accurate price for you.
1) CAD drawing or window and door schedule that outlines dimensions, quantities, and types.
2) Desired frame color.
3) Glass type and thickness (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer comprehensive engineering and supervision services to guide the installation of our windows and doors.
Q: Are your products certificated?
A: Absolutely! Our products meet construction standards, and we can arrange for additional testing and certification upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the balance payable before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory based on the dimensions of the windows and doors to ensure safe transportation and easy installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame durability, hardware, and accessories functionality under proper use. German hardware comes with a 10-year warranty. If a quality issue arises, we will provide replacements via international courier. Immediate replacements are available from stock; if not in stock, the replacement time depends on material availability, typically 15-20 days.
Q: What is your delivery time?
A: Delivery takes 15-30 days after receiving the deposit and confirming the drawings and PI.
Special orders require discussion with the supplier.
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