| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside? Is there steam or fogging?
A: Typically, we use 5mm+12A+5mm double glass. Rest assured, our professionally crafted double glass ensures no steam or fogging between the glass layers.ble glass
Q2: Do all these doors and windows come with frames to mount on walls?
A: Yes, all our doors and windows come with frames, making wall installation seamless.
Q3: What if the glass breaks without any apparent reason? I'm worried others might break too.'m afraid the rest will be broken
Glass typically breaks due to impact forces, but it won't break on its own.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It's advisable to use 5mm double glass because:
Sliding doors with single glass look unattractive. The large space left by single glass needs excessive silicon filling.
5mm double glass is safer than 6mm single glass.
5mm double glass offers better soundproofing compared to single glass.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but only on one side. The other side must use glass silicone for strength and durability, as double rubber is not strong and is prone to falling off.
Q6: What is the difference between the 90-degree and 45-degree connections?
A: 90-degree windows are connected by screws, while 45-degree windows use corner braces. The 45-degree connection is a newer style that is easier to overhaul.
Q7: What is the U-Value?
A: The U-Value measures the heat transfer per square meter for every degree of temperature difference between a hotter and colder air space. For instance, if your ceiling area is 100 sq.m with a temperature difference of 30 degrees, and you consume 6000W, the U-Value is calculated as 6000W/100M*30K=2W/(M*K).
Q8: What types of fly screens do you offer?
We offer three types of fly screens: up-and-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. Made of 304# stainless steel, our mosquito nets are durable and effective.
Q9: Which is better, PVC or aluminum?
A: It's hard to say one is better. Both have their advantages. PVC is economical and efficient, whereas aluminum excels in hardness and security.
Q10: What kinds of packing do you offer?
A: We offer three types of packaging: bubble bag, bubble bag + wooden frame, and bubble bag + wooden case. For full container loads, we recommend using bubble bags to maximize space and accommodate more goods. Typically, we use bubble bag + wooden frame. For superior protection, especially for bulk cargo and shipments to developed countries such as the USA, Australia, and various European nations, we use bubble bag + wooden case. This method meets specific requirements and provides enhanced protection.
Q: What is your main product?
A: We supply a comprehensive range of aluminum windows and doors systems, including profiles, hardware, accessories, glass, and complete ready-to-install products.
Q: How can I get my price from you?
A: Pricing is based on the buyer's specific requirements. Please provide the following information to help us quote an accurate price for you.
1) CAD drawing/window & door schedule showing dimensions, quantity, and type;
2) Frame color;
3) Type and thickness of glass (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, with or without Argon).
Q: What kind of service do you provide?
A: We offer engineering and supervising services to guide the installation of our windows and doors.
Q: Are your products certified?
A: Yes, our products meet construction standards. We can have our products tested and certified upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit by T/T, with the balance paid before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory to ensure safety during transportation and ease of installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame color stability and hardware functionality. German hardware comes with a 10-year warranty. If there are any quality issues, we will provide replacement parts via international courier. For in-stock parts, immediate delivery is available; otherwise, it takes 15-20 days based on material availability.
Q: What is your delivery time?
A: Delivery is typically 15-30 days after receiving the deposit and confirming the drawings & PI.
Special orders require discussion with the supplier.
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