| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1:Are there any problems with the glass inside ?Having steam or going foggy ?
A: Usually .we use 5mm+12A+5mm double glass. You can take easy ,Our double glass is made professionally ,no steam or going foggy between the double glass
Q2: All these doors and windows come with frames to mount on walls ?
A: Yes,all the doors &windows include frames ,Installing the windows and doors on wall is OK
Q3: The glass is broken with no reason ,I'm afraid the rest will be broken
The glass would be broken only because suffering from the impact force ,but if won't break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A; It is better to use 5mm double glass because
Sliding door looks ugly with single glass There is a wide space for glass if you use single glass we will fill so much silicon in it
5mm double glass is safer than 6mm single glass
5mm double glass is more soundproof than single glass
Q5, Can you use rubber instead of glass silicon ?
A: Yes ,but it just can be one side ,the other side has to be glass silicon,Because it is not strong enough to use double rubber. And it is easier to fall off than the glass silicon
Q6: What is the difference between the 90 degree and 45 degree connecting ?
A: There are 90 degree and 45 degree corner connecting 90 degree window is connected by screw. And we assemble the 45 degree window by corner brace ,The 45 degree corner connecting window is new style which is easy to overhaul .
Q7: Do you know what is U-Value ?
Yes ,it simply means that every degree of temperature difference between a hotter air space and a colder air space ,the heat energy will transfer per sq.m to the colder air space .For example ,let say your house has a ceiling area of 100 sq.m ,the difference in temp is 30 deg, and amount of watts you pay for consume is 6000w,Then the U-value is 6000W/100M*30K=2W/(M*K)
Q8,What type of fly screen you could supply ?
We have three styles of fly screen ,One is up and down style for casement window ,one is sliding style for sliding window and door . and the last one is swing style for casement door ,Besides the fly screen is made of steel material ,namely 304# stainess steel mosquito net
Q9, PVC and aluminum which is better
A:It's hard to simply say one is better .Each one has its advantages ,PVC is good at and more economic ,Aluminum is better in hardness and security .
Q10 What kinds of packing do you have ?
A: We offer three types of packaging to suit various needs: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container shipments, we recommend using bubble bags as they maximize space efficiency, allowing you to transport more goods. Typically, our standard packaging is bubble bag with wooden frame. However, for bulk cargo or destinations with specific requirements like the USA, Australia, and certain European countries, the best protection is provided by bubble bag with wooden case. This ensures optimal safeguarding of your products.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum window and door systems, which include profiles, hardware, accessories, and glass. We also offer finished products that are ready for immediate installation.
Q: How can I get my price from you?
A: Pricing is determined based on the specific requirements of the buyer. To help us provide an accurate quote, please supply the following information:
1) CAD drawings or window & door schedules indicating dimensions, quantities, and types.
2) Desired frame color.
3) Type and thickness of the glass (single, double, laminated, etc.) and its color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer comprehensive engineering services and supervision to guide the installation of our windows and doors, ensuring a seamless setup process.
Q: Are your products certificated?
A: Absolutely! Our products meet construction standards, and we can arrange for specific testing and certification upon request.
Q: What are your payment terms?
A: Our standard payment terms are 50% of the total amount by T/T as a deposit, with the balance payable before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we pre-install glass at our factory based on the dimensions of the windows and doors to ensure they are secure during transportation and easy for our buyers to install. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame color stability and proper functioning of hardware and accessories under correct usage. Additionally, German hardware comes with a 10-year warranty. In case of quality issues, we provide replacement parts via international courier. If parts are in stock, they are sent immediately; otherwise, delivery depends on material ordering time, typically 15-20 days.
Q: What is your delivery time?
A: Standard delivery time is 15-30 days after receiving the deposit and confirming the drawing & PI. Special orders require further discussion with the supplier.
Special orders need to be discussed with the supplier.
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