| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass, such as steam or fogging?
A: Typically, we use 5mm+12A+5mm double glass. Rest assured, our double glass is professionally made, ensuring no steam or fogging between the double glass layers.ble glass
Q2: Do all these doors and windows come with frames for wall mounting?
A: Yes, all the doors and windows come with frames, making wall installation straightforward.
Q3: If one glass pane breaks without any apparent reason, should I be concerned about the others?'m afraid the rest will be broken
A: Glass typically breaks due to impact force. It won't break spontaneously.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is preferable to use 5mm double glass because
a sliding door looks unappealing with single glass. The wide space for the glass would need excessive silicone filling. 5mm double glass is also safer and more soundproof than 6mm single glass.
5mm double glass is safer than 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but only on one side. The other side must have glass silicone because rubber isn't strong enough for double-sided use and is more likely to fall off compared to glass silicone.
Q6: What is the difference between 90-degree and 45-degree connections?
A: There are 90-degree and 45-degree corner connections. The 90-degree window is connected by screws, while the 45-degree window is assembled with a corner brace. The 45-degree connection is a new style that is easier to overhaul.
Q7: Do you know what U-Value is?
A: Yes, it indicates the rate of heat transfer. For example, if your house has a ceiling area of 100 sq.m, a temperature difference of 30 degrees, and the energy consumed is 6000W, the U-value is 6000W / (100 sq.m * 30K) = 2W/(m²·K).
Q8: What types of fly screens do you supply?
A: We offer three styles: up-and-down for casement windows, sliding for sliding windows and doors, and swing for casement doors. All fly screens are made of steel material, specifically 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's difficult to say definitively. Each has its advantages. PVC is more economical, while aluminum is superior in hardness and security.
Q10: What kinds of packing do you offer?
A: At Foshan Youshang Door and Window System Co., Ltd, we offer three distinctive packing options: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container shipments, we recommend using bubble bags to maximize space and accommodate more goods. Typically, our standard packing is bubble bag with wooden frame. For bulk cargo or deliveries to countries with specific requirements such as the USA, Australia, and European nations, we recommend the superior protection of bubble bag with wooden case.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum windows and doors systems, which include profiles, hardware, accessories, glass, as well as fully assembled products ready for immediate installation.
Q: How can I get my price from you?
A: To offer you an accurate quote, we need specific details from you. Kindly provide the following information:
1) CAD drawing or window & door schedule detailing dimensions, quantities, and types of windows and doors.
2) Desired frame color.
3) Type and thickness of glass (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer comprehensive engineering services and supervisory support to guide the installation of our windows and doors.
Q: Are your products certificated?
A: Absolutely! Our products meet construction standards. We can also arrange for additional testing and certification upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit via T/T, with the balance due before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we pre-install the glass at our factory based on the dimensions of the windows/doors to ensure they are secure during transportation and easy to install. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame integrity and hardware functionality under proper use. German hardware comes with a 10-year warranty. If any quality issues arise, we provide replacements via international courier. If replacement parts are in stock, they will be sent immediately; otherwise, expect a delivery timeframe of 15-20 days.
Q: What is your delivery time?
A: Delivery typically takes 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders require discussion with the supplier.
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