| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1:Are there any problems with the glass inside ?Having steam or going foggy ?
A: Usually .we use 5mm+12A+5mm double glass. You can take easy ,Our double glass is made professionally ,no steam or going foggy between the double glass
Q2: All these doors and windows come with frames to mount on walls ?
A: Yes,all the doors &windows include frames ,Installing the windows and doors on wall is OK
Q3: The glass is broken with no reason ,I'm afraid the rest will be broken
The glass would be broken only because suffering from the impact force ,but if won't break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A; It is better to use 5mm double glass because
Sliding door looks ugly with single glass There is a wide space for glass if you use single glass we will fill so much silicon in it
5mm double glass is safer than 6mm single glass
5mm double glass is more soundproof than single glass
Q5, Can you use rubber instead of glass silicon ?
A: Yes ,but it just can be one side ,the other side has to be glass silicon,Because it is not strong enough to use double rubber. And it is easier to fall off than the glass silicon
Q6: What is the difference between the 90 degree and 45 degree connecting ?
A: There are 90 degree and 45 degree corner connecting 90 degree window is connected by screw. And we assemble the 45 degree window by corner brace ,The 45 degree corner connecting window is new style which is easy to overhaul .
Q7: Do you know what is U-Value ?
Yes ,it simply means that every degree of temperature difference between a hotter air space and a colder air space ,the heat energy will transfer per sq.m to the colder air space .For example ,let say your house has a ceiling area of 100 sq.m ,the difference in temp is 30 deg, and amount of watts you pay for consume is 6000w,Then the U-value is 6000W/100M*30K=2W/(M*K)
Q8,What type of fly screen you could supply ?
We have three styles of fly screen ,One is up and down style for casement window ,one is sliding style for sliding window and door . and the last one is swing style for casement door ,Besides the fly screen is made of steel material ,namely 304# stainess steel mosquito net
Q9, PVC and aluminum which is better
A:It's hard to simply say one is better .Each one has its advantages ,PVC is good at and more economic ,Aluminum is better in hardness and security .
Q10 What kinds of packing do you have ?
A: We offer three types of packaging: 1) Bubble bag, 2) Bubble bag with wooden frame, 3) Bubble bag with wooden case. For full container loads, we recommend using bubble bags to maximize space and accommodate more goods. Typically, our standard packaging includes bubble bags and wooden frames. For optimal protection, especially for bulk cargo and shipments to countries such as the USA, Australia, and parts of Europe, wooden case packaging is preferred due to specific requirements and enhanced protection.
Q: What is your main product?
A: We supply comprehensive aluminum window and door systems, including profiles, hardware, accessories, and glass. We offer both individual components and fully assembled units ready for installation.
Q: How can I get my price from you?
A: Pricing is based on the buyer's specific requirements. Please provide the following details to receive an accurate quote:
1) CAD drawings or window and door schedules indicating dimensions, quantities, and types.
2) Frame color preferences.
3) Glass type and thickness (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), and whether Argon gas is required.
Q: What kind of service do you provide?
A: We offer engineering and supervision services to guide the installation of our windows and doors.
Q: Are your products certified?
A: Yes, our products meet construction standards and can be tested and certified upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit by T/T, with the balance due before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we pre-install the glass at our factory based on the dimensions to ensure safe transportation and ease of installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We provide a 3-year quality warranty covering frame colorfastness, hardware, and accessories under proper use. German hardware has a 10-year warranty. In case of quality issues, we offer replacement parts via international courier. Immediate delivery is available for in-stock parts; otherwise, delivery depends on material ordering time, typically 15-20 days.
Q: What is your delivery time?
A: 15-30 days after receiving the deposit and confirming the drawing and PI. Special orders need to be discussed with the supplier.
Special orders need to be discussed with the supplier.
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