| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass, such as steam buildup or fogging?
A: Typically, we use 5mm+12A+5mm double glass. Rest assured, our double glass is professionally crafted to prevent steam or fogging between the doubleble glasspanes.
Q2: Do all these doors and windows come with frames for wall mounting?
A: Yes, all doors and windows include frames, making it easy to install them on walls.
Q3: I'm worried about the glass breaking for no apparent reason. Will the rest be at risk?'m afraid the rest will be broken
The glass would only break under impact force but won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is preferable to use 5mm double glass because
a sliding door with single glass would look unattractive. The space for glass would require excessive silicon filling if single glass is used.
5mm double glass offers more safety compared to 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can rubber be used instead of glass silicon?
A: Yes, but only on one side. The other side must be glass silicon, as double rubber isn't strong enough and is more prone to falling off.
Q6: What is the difference between 90-degree and 45-degree connecting?
A: 90-degree windows are connected by screws, while 45-degree windows use a corner brace. The 45-degree connection is a newer style that is easier to service.
Q7: Do you know what a U-Value is?
A: U-Value measures the heat transfer per square meter for every degree of temperature difference between a warmer and cooler air space. For example, with a 100 sq.m ceiling area and a 30-degree temperature difference, consuming 6000W, the U-Value is 6000W / 100M*30K = 2W/(M*K).
Q8: What types of fly screens do you offer?
A: We offer three styles of fly screens: up-and-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. All screens are made of 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's difficult to say definitively. Each has its advantages. PVC is cost-effective, while aluminum offers superior hardness and security.
Q10: What types of packing do you offer?
A: We offer three types of packing options to ensure the safe delivery of your products: 1) bubble bag, 2) bubble bag + wooden frame, 3) bubble bag + wooden case. For full containers, we recommend using bubble bags as they maximize space and efficiency. Typically, the standard packing is bubble bag + wooden frame. For bulk cargo and shipments to countries like the USA, Australia, and various European nations, we suggest bubble bag + wooden case due to their stringent requirements and the added protection it provides.
Q: What is your main product?
A: We specialize in supplying complete aluminum windows and doors systems. This includes profiles, hardware, accessories, and glass. We also provide finished products that are ready for installation.
Q: How can I get my price from you?
A: Pricing is based on the specific requirements of the buyer. Please provide the following information to help us give you an accurate quote:
1) CAD drawings or a window & door schedule showing dimensions, quantities, and types of windows & doors;
2) Desired frame color;
3) Type and thickness of glass (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer comprehensive engineering and supervision services to guide the installation of our windows and doors.
Q: Are your products certificated?
A: Absolutely! Our products meet construction standards. We also conduct tests and obtain certifications as required.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount by T/T, with the balance payable before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install glass at the factory according to the dimensions of the windows/doors to ensure safety during transport and ease of installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty, covering frame color retention and the proper functioning of hardware and accessories under normal use. There's also a 10-year warranty for German hardware. If a quality issue arises, we will provide replacements via international courier. Immediate delivery is possible for in-stock parts, while non-stock items typically take 15-20 days to order.
Q: What is your delivery time?
A: Our standard delivery time is 15-30 days after receiving the deposit and finalizing the drawing & PI. Special orders may require further discussion with the supplier.
Special orders need to be discussed with the supplier.
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