| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside, such as steam or fogging up?
A: Typically, we use 5mm +12A + 5mm double glass. Rest assured, our double glass is crafted with professional precision, ensuring no steam or fogging within the double glass.ble glass
Q2: Do all these doors and windows come with frames for wall mounting?
A: Yes, all doors and windows include frames, making wall installation straightforward.
Q3: What if the glass breaks for no apparent reason?'m concerned about the rest breaking.
The glass is designed to withstand impact forces and will not break on its own without an external force.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is advisable to use 5mm double glass as it
ensures a more aesthetically pleasing sliding door. Single glass would require excessive silicon filling.
5mm double glass is safer and more reliable than 6mm single glass.
Additionally, 5mm double glass offers superior soundproofing compared to single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, rubber can be used on one side, but the other side must use glass silicon due to its superior strength and adhesion.
Q6: What is the difference between 90 degree and 45 degree connecting?
A: 90-degree windows are connected by screws, while 45-degree windows use corner braces. The 45-degree style is a newer design that is easier to overhaul.
Q7: What is U-Value?
A: U-Value measures the heat transfer between different air spaces. For example, if a 100 sq.m ceiling area has a 30-degree temperature difference, and consumes 6000W, the U-value would be 2W/(M*K).
Q8: What types of fly screens do you supply?
We offer three styles: up-and-down for casement windows, sliding for sliding windows and doors, and swing for casement doors. All are made from 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's difficult to declare one better. PVC is more economical, while aluminum excels in hardness and security.
Q10: What kinds of packing do you offer?
A: We offer three impeccable packing options to suit your needs: bubble bag, bubble bag plus wooden frame, and bubble bag plus wooden case. For full container loads, we recommend using bubble bags alone to maximize space efficiency and accommodate more goods. Typically, our standard packing consists of a bubble bag and wooden frame. For bulk cargo and shipments to certain developed countries like the USA, Australia, and various European nations, wooden case packing is necessary due to special requirements. This method ensures superior protection for your goods.
Q: What is your main product?
A: We specialize in supplying comprehensive aluminum window and door systems, including profiles, hardware, accessories, and glass. We also provide fully finished products ready for seamless installation.
Q: How can I get my price from you?
A: Pricing is based on the buyer's specific requirements. To facilitate an accurate quotation, please provide the following information.
1) CAD drawings or window & door schedules detailing dimensions, quantities, and types;
2) Desired frame color;
3) Glass type and thickness (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer both engineering and supervisory services to guide the installation of our windows and doors, ensuring a perfect fit and performance.
Q: Are your products certificated?
A: Absolutely! Our products meet construction standards, and we can provide testing and certification upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit via T/T, with the remaining balance paid before delivery. We also accept cash payments.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory to ensure safety during transportation and ease of installation for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We provide a 3-year quality warranty, covering frame color stability and hardware functionality under normal use. German hardware comes with a 10-year warranty. If a quality issue arises, we will send replacement parts via international courier. In-stock parts are dispatched immediately; otherwise, delivery depends on material availability, typically 15-20 days.
Q: What is your delivery time?
A: Delivery usually takes 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders require direct discussion with the supplier.
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