| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass, such as steam or fogging?
A: Typically, we utilize 5mm +12A + 5mm double glass. Rest assured, our double glass is expertly crafted, ensuring no steam or fogging between the glass layers.ble glass
Q2: Do all these doors and windows include frames for wall mounting?
A: Yes, all the doors and windows come with frames, making wall installation hassle-free.
Q3: What if the glass breaks for no apparent reason? I'm worried the rest might also break.'m afraid the rest will be broken
Glass typically breaks only due to impact force. It won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is recommended to use 5mm double glass because
Sliding doors look unappealing with single glass. The space meant for double glass would require excessive silicone filling if single glass is used.
5mm double glass is safer than 6mm single glass.
5mm double glass offers better soundproofing than single glass.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but only on one side. The other side must use glass silicone because double rubber lacks strength and is more prone to falling off.
Q6: What is the difference between 90-degree and 45-degree connections?
A: 90-degree corners are connected with screws, while 45-degree corners use a corner brace. The 45-degree corner connection is a new style that is easier to overhaul.
Q7: Do you know what the U-Value is?
A: Yes, the U-Value measures the heat transfer per square meter for every degree of temperature difference between a hotter and a colder air space. For example, with a ceiling area of 100 sq.m, a temperature difference of 30°C, and energy consumption of 6000W, the U-Value is calculated as 6000W / (100M*30K) = 2W/(M*K).
Q8: What types of fly screens do you supply?
A: We offer three styles of fly screens: up and down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. Our fly screens are made of 304# stainless steel mosquito net.
Q9: Which is better, PVC or aluminum?
A: It's difficult to say definitively. PVC is economical and performs well, while aluminum offers superior hardness and security.
Q10: What kinds of packing options do you offer?
A: We offer three types of packaging: bubble bag, bubble bag with a wooden frame, and bubble bag with a wooden case. For full containers, we recommend using bubble bags as it maximizes space and allows more goods per container. Typically, our packaging consists of bubble bags plus wooden frames. The premium packaging option, bubble bag with a wooden case, is ideal for bulk cargo and destinations like the USA, Australia, and parts of Europe due to their stringent requirements. Wooden case packing ensures optimal protection for the goods.
Q: What is your main product?
A: We specialize in aluminum window and door systems, including profiles, hardware, accessories, and glass. We also provide fully finished products ready for installation.
Q: How can I get my price from you?
A: Pricing depends on the buyer's specific requirements. Please provide the following information to receive an accurate quote.
1) CAD drawing or window & door schedule showing dimensions, quantity, and types of windows & doors.
2) Frame color.
3) Type and thickness of glass (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer engineering and supervision services to guide the installation of our windows and doors.
Q: Are your products certified?
A: Yes, our products meet construction standards and can be tested and certified upon request.
Q: What are your payment terms?
A: Typically, a 50% deposit via T/T with the balance paid before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory based on window/door dimensions to ensure safe transportation and ease of installation. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame durability and hardware functionality with proper use, plus a 10-year warranty on German hardware. For any quality issues, we will provide replacements via international courier. Immediate part replacements are available if in stock; otherwise, delivery depends on material ordering times, typically 15-20 days.
Q: What is your delivery time?
A: Delivery is within 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders need to be discussed with the supplier.
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