| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any problems with the glass inside? Having steam or going foggy?
A: Usually, we use 5mm+12A+5mm double glass. Rest assured, our double glass is crafted professionally, no steam or fogging occurs between the double glass
Q2: Do all these doors and windows come with frames for wall mounting?
A:Yes, all the doors and windows include frames. Installing them on the wall is perfectly fine.
Q3: The glass is broken for no reason. I'm afraid the rest will break too.'m afraid the rest will be broken
The glass would break only due to an impact force; it won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass because
sliding doors look unattractive with single glass. There's a wide space for glass; if you use single glass, we'll need to fill it with a lot of silicone.
5mm double glass is safer than 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can you use rubber instead of glass silicone?
A: Yes, but it can only be used on one side. The other side must use glass silicone because double rubber isn't strong enough and is more likely to fall off.
Q6: What is the difference between the 90-degree and 45-degree connections?
A: We offer 90-degree and 45-degree corner connections. The 90-degree window is connected by screws, while the 45-degree window is assembled using a corner brace. The 45-degree connection is a new style, making it easier to overhaul.
Q7: Do you know what a U-Value is?
A: Yes, it means that for every degree of temperature difference between a hotter and a colder air space, the heat energy transferred per sq.m to the colder space is calculated. For instance, if your ceiling area is 100 sq.m, the temp difference is 30 degrees, and the energy consumed is 6000W, then the U-value is 6000W/100M*30K=2W/(M*K).
Q8: What types of fly screens do you supply?
A: We offer three styles of fly screens: up-and-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. Our fly screens are made from 304# stainless steel mosquito net material.
Q9: Which is better, PVC or aluminum?
A: It's hard to say one is better than the other. Each has its advantages. PVC is cost-effective, while aluminum offers better hardness and security.
Q10: What kinds of packing do you have?
A: We offer three distinct packing options to suit various needs: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container loads, we recommend using bubble bags alone to maximize space and accommodate more goods. Our standard packing is bubble bag with wooden frame. For optimal protection, especially for bulk cargo and shipments to countries like the USA, Australia, and various European nations with specific requirements, we use bubble bag with wooden case. This ensures your goods are exceptionally protected during transit.
Q: What is your main product?
A: We specialize in providing comprehensive aluminum windows and doors systems, which include profiles, hardware, accessories, and glass. We also offer finished products that are ready for immediate installation.
Q: How can I get my price from you?
A: Pricing is determined by the buyer's specific requirements. Please supply the following information to help us provide an accurate quotation:
1) CAD drawing or window & door schedule indicating dimensions, quantity, and type of windows & doors;
2) Preferred frame color;
3) Type of glass and its thickness (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer engineering and supervisory services to guide the installation of our windows and doors, ensuring a seamless setup.
Q: Are your products certificated?
A: Yes, our products meet construction standards and can be tested and certificated upon request to meet specific requirements.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the remaining balance due before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: Yes, we install the glass at our factory according to the dimensions of the windows/doors to ensure safety during transportation. This also simplifies the installation process for our buyers. For larger products, on-site glazing is recommended.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty covering frame fade resistance and hardware/accessories functionality under proper use. German hardware comes with a 10-year warranty. If any quality issues arise, we will provide replacements via international courier. Immediate delivery is available for stocked parts; for non-stocked items, delivery depends on material ordering time, typically 15-20 days.
Q: What is your delivery time?
A: Standard delivery time is 15-30 days after receiving the deposit and confirming the drawing & PI. Special orders require further discussion with the supplier.
Special orders need to be discussed with the supplier.
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