| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside? Does it get steamy or foggy?
A: Typically, we use 5mm +12A + 5mm double glass. Rest assured, our double glass is manufactured to professional standards, ensuring no steam or fogging occurs between the double layers.ble glass
Q2: Do all these doors and windows come with frames to mount on walls?
A: Yes, all the doors and windows include frames. Installing them on walls is straightforward.
Q3: What if the glass breaks without any apparent reason? I'm concerned the rest might break too.'m afraid the rest will be broken
The glass would only break if subjected to an impact force, it won't break on its own.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It's advisable to use 5mm double glass because
a sliding door with single glass looks unattractive. The wide space for the glass would require excessive silicon filling.
5mm double glass is safer and more soundproof than 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but only on one side. The other side must use glass silicon as double rubber isn’t strong enough and is more prone to falling off.
Q6: What is the difference between the 90-degree and 45-degree connecting?
A: The 90-degree window is connected by screws, whereas the 45-degree connection uses a corner brace. The 45-degree corner connecting window is a new style that's easier to overhaul.
Q7: Do you know what U-Value is?
Yes, it represents the heat energy transfer per square meter per degree of temperature difference. For example, if your house has a ceiling area of 100 sq.m, a temperature difference of 30 degrees, and you consume 6000W, the U-value would be calculated as 6000W/100M*30K = 2W/(M*K).
Q8: What types of fly screens do you supply?
We offer three styles of fly screens: up-and-down for casement windows, sliding for sliding windows and doors, and swing style for casement doors. These are made from high-quality 304# stainless steel mosquito net.
Q9: PVC and aluminum—which is better?
A: It's hard to say one is definitively better. Each has its advantages. PVC is cost-effective, whereas aluminum offers superior hardness and security.
Q10: What kinds of packing do you offer?
A: We offer three types of packaging options: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container loads, we recommend using bubble bags to maximize space and accommodate more goods. Typically, the packaging consists of a bubble bag combined with a wooden frame. The most secure option is the bubble bag with wooden case, ideal for bulk cargo and countries with stringent shipping requirements like the USA, Australia, and several European nations. This method ensures excellent protection for your goods.
Q: What is your main product?
A: We supply comprehensive aluminum window and door systems, including profiles, hardware, accessories, and glass. Additionally, we provide finished products ready for installation.
Q: How can I get my price from you?
A: To provide an accurate quote, we need specific details from the buyer. Please supply the following information:
1) CAD drawing or window & door schedule showing dimensions, quantities, and types of windows & doors;
2) Preferred frame color;
3) Details on glass type and thickness (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), including whether it contains Argon.
Q: What kind of service do you provide?
A: We offer engineering and supervisory services to guide the installation of our windows and doors.
Q: Are your products certificated?
A: Yes, our products meet construction standards and can be tested and certified upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit of the total amount via T/T, with the balance due before delivery. We also accept cash payments.
Q: Do your windows come with the glass installed?
A: We install the glass at our factory based on the dimensions of the windows/doors to ensure safe transportation and ease of installation for the buyer. For large-sized products, we recommend on-site glazing.
Q: What is your warranty? What can we do in case of problems?
A: We offer a 3-year quality warranty that covers frame non-fading and peel-off, as well as proper functioning of hardware and accessories under correct operation. We provide a 10-year warranty for German hardware. If any quality issues arise, we will send replacements via international courier. Replacement parts in stock are dispatched immediately, while non-stock items typically take 15-20 days to order.
Q: What is your delivery time?
A: Our delivery time is 15-30 days after receiving the deposit and confirming the drawing and PI.
Special orders need to be discussed with the supplier.
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