| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 5 Years |
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Q1: Are there any issues with the glass inside, such as steam or fogging?
A: Typically, we use 5mm +12A + 5mm double glass. Rest assured, our double glass is professionally made, ensuring no steam or fogging between the panes.ble glass
Q2: Do all these doors and windows come with frames for wall mounting?
A:Yes, all the doors and windows include frames. Installing them on walls is perfectly fine.
Q3: What should I do if the glass breaks for no apparent reason? I'm afraid the rest might break too.'m afraid the rest will be broken
The glass would break only due to an impact force. It will not break by itself.'t break itself.
Q4: Can I use 6mm single glass instead of 5mm double glass?
A: It is better to use 5mm double glass because:
Sliding doors look unattractive with single glass. The wide space meant for double glass would require excessive silicon filling if single glass is used.
5mm double glass is safer and provides better soundproofing than 6mm single glass.
5mm double glass is more soundproof than single glass.
Q5: Can you use rubber instead of glass silicon?
A: Yes, but only on one side. The other side must use glass silicon because double rubber is not strong enough and is more likely to fall off.
Q6: What is the difference between 90-degree and 45-degree connecting?
A: For 90-degree windows, the connection is secured with screws. For 45-degree windows, we use corner braces. The 45-degree window is a new style, making it easier to overhaul.
Q7: Do you know what a U-Value is?
Yes, the U-Value represents the heat transfer per square meter for each degree of temperature difference between a hotter air space and a colder air space. For example, if your house has a ceiling area of 100 sq.m, a temperature difference of 30 degrees, and an energy consumption of 6000W, the U-Value is 6000W/100m²*30K = 2W/(m²*K).
Q8: What types of fly screens do you supply?
We offer three styles of fly screens: up-and-down style for casement windows, sliding style for sliding windows and doors, and swing style for casement doors. All are made of 304 stainless steel material.
Q9: Which is better, PVC or aluminum?
A: It's's hard to say one is better than the other. Each has its advantages. PVC is more economical, while aluminum offers better hardness and security.
Q10: What kinds of packing do you have?
A: We offer three distinctive packaging options tailored to meet diverse needs: bubble bag, bubble bag with wooden frame, and bubble bag with wooden case. For full container shipments, we recommend the bubble bag option, maximizing space efficiency and increasing load capacity. Typically, we use bubble bag with a wooden frame. However, for bulk cargo and destinations with stringent requirements like the USA, Australia, and parts of Europe, wooden case packaging is preferred to ensure superior protection.
Q: What is your main product?
A: We provide comprehensive aluminum window and door systems, encompassing profiles, hardware, accessories, and glass. Additionally, we supply fully finished products ready for installation.
Q: How can I get my price from you?
A: Pricing is tailored to the buyer's specific requirements. To provide an accurate quote, please furnish the following details:
1) CAD drawing or window & door schedule indicating dimensions, quantity, and type;
2) Frame color;
3) Type and thickness of glass (single, double, laminated, etc.) and color (clear, tinted, reflective, Low-E, etc.), with or without Argon.
Q: What kind of service do you provide?
A: We offer comprehensive engineering and supervisory services to assist with the installation of our windows and doors.
Q: Are your products certificated?
A: Yes, our products adhere to construction standards and can be tested and certificated upon request.
Q: What are your payment terms?
A: Typically, we require a 50% deposit via T/T, with the remaining balance paid before delivery. Cash payments are also accepted.
Q: Do your windows come with the glass installed?
A: We install the glass in our factory to ensure safe transportation and easy installation for our buyers. On-site glazing is recommended for larger products.
Q: What is your warranty? What can we do in case of problems?
A: We provide a 3-year quality warranty covering frame durability and hardware functionality under proper use, and a 10-year warranty for German hardware. For any quality issues, we offer replacement parts via international courier. Immediate replacements are available for in-stock items, while out-of-stock items may take 15-20 days, depending on material availability.
Q: What is your delivery time?
A: Delivery is typically within 15-30 days after receiving the deposit and confirming the drawing & PI.
Special orders may require additional discussion with the supplier.
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